SITE DIRECTOR
Company: Plymouth Housing
Location: Seattle
Posted on: September 30, 2024
Job Description:
JOB SUMMARY The Site Director (SD) provides overall leadership
and vision to the onsite Permanent Supportive Housing (PSH) team
emphasizing a commitment to supporting the safety and well-being of
residents and staff. The SD directly supervises the Resident
Services Manager (RSM) and Community Specialist (CS) and
intentionally builds a strong, cohesive building team, and is
responsible for ensuring day-to-day operations and responding to
challenges. This position ensures continuity of services fostering
community, promoting housing stability, compliance with lease and
funder requirements, and exercises sound financial management. The
SD is responsible for cultivating a safe, inclusive environment
that includes a high-quality service delivery of programs based on
the values inherent in Plymouth's mission and values, the
principles of cultural proficiency, the tenets of harm reduction
and trauma informed care, and the 'housing first' philosophy. This
person must be available to work swing, overnight or weekends, as
needed. This position shares weekend shift rotation for after-hours
emergency response duties. Schedule: Work week can include but not
limited to some evenings, early mornings, possible weekend
scheduling, willingness to work select holiday mornings, and may be
on call at times. This is a regular full-time benefitted position.
ESSENTIAL JOB FUNCTIONS (Responsibilities, accountabilities, and
competencies; may not include all duties of this job) Leadership
and Teamwork
- Fosters a collaborative work culture of cohesive teamwork,
cooperation, and learning that focuses on residents' well-being and
quality of life.
- Ensures a building culture and practice grounded in effective
practices, including relationship-based care, harm reduction and
trauma informed care.
- Engages with stakeholders, including building staff and/or
Property Management, to maintain high levels of communication and
to identify creative solutions that prioritize the safety of the
community while supporting housing stability for residents.
- Identifies and organizes staff training that meets team
needs.
- Act as the point of contact for Property Management on lease,
janitorial and maintenance issues; work in close collaboration on
aligned strategies with peers on the Property Management team.
- Serves as back up to the RSM during their absence. Tenant
Relations
- Maintains a safe, supportive, and inclusive living environment
where residents can thrive.
- Builds and maintains effective, ethical, and professional
relationships with residents.
- Provides direction and support to staff in creating and
sustaining a welcoming, engaging environment for residents.
- Supports the RSM to ensure aligned, coordinated services that
support tenant housing stability across all building roles and
shifts
- Investigates and resolves resident concerns and
complaints.
- Leads crisis intervention and conflict mediation among
residents to positive results.
- Schedules care conferences with tenants to address their
housing stability challenges such as guest issues, rent, behavioral
health, housekeeping, and independent living challenges.
- Discerns the severity of resident behavioral issues, triages
solutions, works closely with Property Management on decisions
about tenants, including potential eviction, and debriefs results
with site team.
- Attends resident and community meetings as needed. Building
Management, Operations and Safety
- Ensures that all building staff are providing a safe, sanitary
environment in the buildings for tenants and staff, and that
building security is maintained 24 hours a day, collaborating with
Maintenance Supervisor and Facilities Manager to identify
maintenance issues; monitors and communicates janitorial
performance and needs.
- Works closely with RSM to manage the daily operations of the
site, including ensuring adequate staff coverage.
- Ensures systems, policies and procedures are in place and
utilized effectively by all staff.
- Enforces lease and policy compliance, coordinating with
Property Management; ensures residents have support plans that
respond to lease violations.
- Intervenes in crises, responds to emergencies, and initiates
action; ensures timely communication with building team, including
debriefing incidents.
- Provides after hours support to building staff as needed.
Supervisory
- Supervises and supports assigned staff to include but not
limited to hiring, orientation, mentorship, provides coaching for
professional growth.
- Establishes clear expectations for direct reports' individual
performance and outcomes consistent with strategic organizational
goals; holds staff accountable for meeting expectations; completes
performance reviews.
- Empowers direct reports to lead their teams with
confidence.
- Ensures continuity of the PSH function and service in times of
staff absence.
- Communicates emerging issues in a timely manner to Senior
Supportive Housing Director.
- Aligns practice with Plymouth HR policies and relevant
employment. Collaboration and Partnership
- Seeks out resources needed to support tenants and staff, in
collaboration with the Senior Director of PSH.
- Maintains strong external relationships, including attending
meetings, coordinating response services to emerging issues and
negotiating agreements for on-site services.
- Integrates external partners into day-to-day operations to
ensure seamless and effective delivery of services to residents and
coordination with Plymouth on-site staff.
- Coordinates with Plymouth's behavioral health team to ensure
cohesive tenant services.
- Participates in Plymouth committees and workgroups as
appropriate. Administrative
- Monitors daily log entries to stay updated on issues, trends,
and matters needing immediate attention.
- Provides information to support funder requirements or grant
applications, as needed.
- Ensures accountability for responsiveness and follow-through on
information requests that comply with lease and funder
requirements.
- Drafts and manages the annual building budget, including tenant
support funds, and ensures fiscal responsibility by monitoring
expenditures.
- Reviews and approves expense reports and timesheets for direct
reports to ensure accuracy and compliance.
- Performs other duties as assigned. ESSENTIAL JOB QUALIFICATIONS
(Any equivalent combination of knowledge, skills, abilities,
education and experience) Education: Bachelor's degree in a Human
Services, public administration or related field or an equal
combination of education or relevant work experience. Experience:
Minimum of seven (7) years of work experience in advocacy, housing,
or homeless services, or similar work in a client service setting.
Minimum three (3) years supervisory experience.
Licensure/Certification: Valid Washington State Driver License and
fully insurable driving record. Knowledge, Skills and Abilities:
- Demonstrated commitment to diversity, equity, and inclusion in
providing services to tenants and working with Plymouth staff. Able
to communicate and work effectively with a diverse group of voices
in support of Plymouth's goal of being an anti-racist
organization.
- Ability to communicate and work effectively under stressful
conditions with people who are economically disadvantaged, mentally
ill or chemically affected, including people who have experienced
significant trauma, are economically disadvantaged, and impacted by
multiple morbidities, including behavioral health challenges.
- Excellent written and verbal communication skills.
- Good organizational skills with ability to prioritize
effectively and meet deadlines in a professional manner. Meticulous
attention to detail and ability to juggle multiple priorities in a
dynamic environment.
- Strong customer service skills.
- Ability to develop and sustain successful relationships with
community agencies.
- Familiarity with local community of service providers and
various income, medical and other services available to homeless
and formerly homeless individuals.
- Experience in building strong teams and promoting positive work
cultures.
- Proven conflict mediation skills.
- Familiarity with quality assurance practices and reporting to
public and private funders.
- Proven group training and facilitation experience.
- A competent working knowledge and comfort with Microsoft Office
applications, particularly (Word, Excel, Outlook, TEAMs and Zoom)
and the ability to work efficiently and effectively with customized
databases and technology, and conduct Internet research. Desired
Qualifications:
- Understanding and experience in the principles of project
management is desired.
- Knowledge of DEI Core Principles is desired.
- Experience using a client information database for quality
assurance, program planning, grant compliance and management
reporting is desired.
- Experience supervising a unionized workforce is desired.
- Experience working in Permanent Supportive Housing is
desired.
- Knowledge of Tenant Landlord Laws and other regulatory
compliance is desired. Familiarities working with Social Services
Programs and Resources is desired. For a full list of our benefits,
please go to https://plymouthhousing.org/benefits-staff/
Keywords: Plymouth Housing, Kirkland , SITE DIRECTOR, Executive , Seattle, Washington
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