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Unified Communications Engineer

Company: VirtualVocations
Location: Seattle
Posted on: November 14, 2024

Job Description:

A company is looking for a Unified Communications Engineer - 2nd Line.



Key Responsibilities

Monitor and respond to infrastructure alarms and security events
Provide escalated support for L1 Support Engineers and train end-users
Ensure compliance with company procedures and identify areas for improvement


Required Qualifications

Voice experience and knowledge of telephony, PBX, SIP, or H.323
Experience with unified communications or PBX administration, preferably Microsoft Teams
Experience maintaining SLA targets
Microsoft 365 (M365) experience is desirable
Exposure to ITIL processes (problem, incident, and change management)

Keywords: VirtualVocations, Kirkland , Unified Communications Engineer, Engineering , Seattle, Washington

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