Business Operations Analyst, Contract Conversion & Integration (CCI)

Company: Amazon Web Services, Inc.
Location: North Bend
Posted on: November 19, 2024

Job Description:

The Contract Conversion & Integration (CCI) team enables global order processing, invoicing, revenue reporting, revenue forecasting, and financial audit capabilities within AWS Professional Services (ProServe). Our CCI team sits within the Global Operations Center and currently has team members spanning globally. You will be joining a tight-knit, collaborative group that cares about serving our customers and stakeholders
Own and deliver all Project accounting for Professional Services within Amazon Web Services, Inc. ("Ensure complete and accurate project set up in project accounting system consistent with the contract statement of work.
Partner daily with cross functional teams including Sales, Legal, Business Operations, Systems, Insights and Finance.
Develop reporting mechanisms, dashboards, and processes to continuously monitor data quality and integrity. This includes creating and coordinating user acceptance test plans for dashboards, advising on best practices and actionable insights based on analysis.
Continuously review and optimize operational processes and seek opportunities to reduce transactional workload through deep dive and gap analysis, providing leadership recommendations for system integration and automation projects
Own the setup for all Project accounting for Professional Services in the North America, Latin America and Canada regions, with particular focus to our US Federal Accounts which have a US Citizenship requirement; ensuring complete and accurate project and assignment set up in project accounting system consistent with the contract statement of work for all projects, while adhering to SLAs.
Continually evaluate solutions for quality, business impact, and scalability.
Facilitate scoping meetings with subject-matter-experts and project leads.
Coordinate, design, and deliver training materials and content for internal team members and stakeholders.
Leverage appropriate tools and delivery methods relative to usage, need, and audience - Wisdom, Wiki pages, Training platforms, etc.
Develop scalable modules to maximize content re-use and ensure training programs are consistent and ready for a potentially global audience.
Monitor, evaluate, and continuously improve the organization by being a trusted advisor, facilitator, and creative problem solver.
Implement continuous improvements to the CCI team, operational organization, sales organization, and the program management process.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.


Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.


We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
5+ years of Microsoft Excel experience


Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field


Experience with sales CRM tools such as Salesforce or similar software
Experience defining, refining and implementing sales processes, procedures and policies or equivalent
5+ years of finance, business management and sales operations experience
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Keywords: Amazon Web Services, Inc., Kirkland , Business Operations Analyst, Contract Conversion & Integration (CCI), Accounting, Auditing , North Bend, Washington